Receive government support for electricity payments

Receive government support

Alexela has joined the Protected user support program. If you have been granted protected user status, Alexela will ensure that the discount is applied to your electricity bill.  

Protected user support amount

If you meet multiple categories, the support amounts are cumulative.

Large family

A family with three or more minor children, or children up to 24 years of age who are pursuing general, vocational, or higher education.

Pabalsts_25€_mēnesī

Family caring for a child with a disability

Family caring for a child with a disability (under 18).

Pabalsts_20€_mēnesī

Person with Group I disability

Person with Group I disability or their guardian.

Pabalsts_20€_mēnesī

Low-income family

Needy or low-income person (household)

Pabalsts_20€_mēnesī

How to receive support?

If you are an Alexela contract holder
  1. Apply for the Protected User status or check your status via the e-service at https://latvija.gov.lv, or by contacting the State Construction Control Bureau (contact information: https://www.bvkb.gov.lv/lv/iestades-kontakti
  2. If you have the Protected User status and the electricity supply contract is registered in your name, the support is automatically applied to your Alexela contract and reflected in your invoices as a payment reduction.
If you are a sub-user or another contract holder
  1. Check your "Protected User" status via the e-service at https://latvija.gov.lv, or by contacting the State Construction Control Bureau (contact information: https://www.bvkb.gov.lv/lv/iestades-kontakti
  2. If electricity is supplied to your address, but the contract is registered under another person's or organization's name, please complete the application form below. Our customer support team will contact you within 3 business days. 
  3. Submit the signed application and wait for a response from the Alexela customer support team.
If you do not have an agreement with Alexela yet
  1. You can conclude an electricity supply agreement with Alexela through the Mana Alexela customer self-service portal or by contacting our customer support team at alexela@alexela.lv or by calling +371 27 33 77 22.
  2. Provide your new Alexela contract number via the e-service at https://latvija.gov.lv, or by contacting the State Construction Control Bureau (contact information: https://www.bvkb.gov.lv/lv/iestades-kontakti.)

Apply for support

Fill out this application to receive a discount on your existing Alexela contract, or in cases where the electricity contract is in another person's name but you wish to have the discount applied to your address. Our customer support team will review your application and contact you within 3 business days.

Fill out and submit
Pieteikties atbalsta saņemšanai

The application form is also available for download. Fill it out and sign it with a secure electronic signature to receive a discount on your existing Alexela electricity contract.

Download application form

Review the personal data processing terms for receiving the protected user support >>here

Our customer support team is available at: alexela@alexela.lv or +371 27 33 77 22.

 

Frequently Asked Questions

You can check your status and the contract number to which the discount is applied at https://latvija.gov.lv, using the e-service "Provision of electricity support for protected users" ("Elektroenerģijas atvieglojuma nodrošināšana aizsargātajiem lietotājiem"). There, you can also change the contract number to which you wish to receive the discount. In case of questions, you may also contact the State Construction Control Bureau.

Yes. Support can only be received in relation to an Alexela electricity contract. If you are not yet our customer, conclude a contract and then apply for support on the latvija.lv portal, indicating your new Alexela contract number.

If you have not specified a particular contract, the discount is applied to one of your contracts by default. To change the contract to which the discount is applied, go to https://latvija.gov.lv, and use the e-service "Provision of electricity support for protected users" ("Elektroenerģijas atvieglojuma nodrošināšana aizsargātajiem lietotājiem").

Complete the application. To do so, you will need the number of the electricity supply agreement concluded between the property manager and Alexela. If this information is not available to you, please request it from the property manager, who is obligated to provide it. (You can find the contract number on your Alexela invoice. Upon request, a home owners' association or landlord is obligated to provide it.)

The electricity bill discount will be applied in the month following the submission of the application for the service and the granting of the protected user support. Information regarding the protected user status is updated on the 17th of each month.

Support is not applied if the protected user is registered in the Maintenance Guarantee Fund's registry of applicants and debtors as a debtor.

Support is not applied if the protected user is registered in the Maintenance Guarantee Fund's registry of applicants and debtors as a debtor.
Support is not applied if the protected user is registered in the Maintenance Guarantee Fund's registry of applicants and debtors as a debtor.
You can contact the State Construction Control Bureau (BVKB) unified call center: Phone: 62333363 (on business days 8:15–17:00). When calling, select option 2 — "Electricity support for protected users." Applications to the BVKB can be submitted:
1.    Using the e-address on the latvija.lv portal
2.    By sending an electronically signed application to aldis.sistema@bvkb.gov.lv
3.    By mail: Krišjāņa Valdemāra iela 157, Rīga, LV-1013.